These Terms and Conditions (“Terms”) outline the agreement between you, the customer, and Flower Delivery West Wickham (“we”, “us”, “our”) regarding the ordering and supply of flowers and related products for delivery in West Wickham and surrounding areas. By placing an order via our website, you agree to comply with and be bound by these Terms, which are designed to protect both you and us and ensure a smooth shopping experience. Please review them carefully before making your purchase.
These Terms apply to all orders for flower delivery placed via our online shop by customers in West Wickham and the neighbouring districts. Whether purchasing for personal use, gifts, corporate events, or other occasions, these Terms govern your use of our site and your interactions with our business throughout the process.
We are dedicated to providing high-quality flower arrangements and efficient, punctual flower delivery in West Wickham and nearby localities. All our products are curated with care and are subject to availability. While we strive to reliably represent our products online, variations in colour, stem length, or arrangement may occur due to the seasonal nature and availability of fresh flowers.
3.1 Selecting Products
Browse our online catalogue and choose your preferred bouquet or arrangement for West Wickham delivery. Each product page contains relevant descriptions, details, and price information.
3.2 Placing an Order
To complete your order, add your selected items to the basket and proceed to checkout. During the checkout process, you will be prompted to provide the recipient’s name, full delivery address (including postcode for West Wickham or surrounding localities), contact details, and your message when applicable.
3.3 Confirmation of Order
When you submit your order, you are offering to buy our products in accordance with these Terms. We will acknowledge your order with an automated email confirmation. This email confirms receipt of your order, but does not constitute formal acceptance, which occurs when we dispatch your items.
3.4 Changes to Orders
If you need to modify your order, please notify us as soon as possible. Changes can only be made before your order is prepared or dispatched. We cannot guarantee amendments if the product is already in transit or being prepared due to the perishable nature of flowers.
4.1 Accepted Payment Methods
We accept most major debit and credit cards, as well as secure online payment gateways. All payments must be made in pounds sterling (£). Payment must be received in full before orders can be processed and dispatched.
4.2 Pricing & VAT
All prices displayed online include VAT, where applicable. Delivery charges, if any, are calculated and displayed at checkout based on the delivery address within West Wickham or elsewhere.
4.3 Payment Security
We use secure payment processing to protect your details. Please ensure your payment information is accurate and up to date. We are not liable for delays or non-delivery caused by incorrect or unauthorised payment details.
5.1 Delivery Area
Our delivery service covers all of West Wickham and the surrounding neighbourhoods. Orders placed for delivery outside of our designated zones may be declined or may incur additional charges.
5.2 Delivery Times
We offer scheduled delivery slots. Same-day or next-day delivery is available on most items if the order is placed before our cut-off time, displayed on our website. Specific delivery dates and times are not guaranteed, but we will make every reasonable effort to adhere to your request.
5.3 Delivery Instructions & Access
It is your responsibility to provide correct and complete delivery information. If no one is available to accept the delivery at the address, our courier may leave the flowers with a neighbour or in a safe place and will attempt to inform the recipient. In cases where access is restricted or delivery is not possible, re-delivery may incur extra charges.
5.4 Non-Delivery
Should circumstances beyond our control (such as adverse weather, road closures, or unforeseen local conditions) prevent us from delivering, we will notify you as soon as practicable to arrange a mutually suitable alternative.
6.1 Cancellation by Customer
For most orders, you may cancel and receive a full refund provided the cancellation is made prior to the preparation of your order, typically within a given deadline (usually 24 hours before delivery, but this will vary for bespoke or urgent same-day orders).
Due to the perishable nature of flowers, orders that have already been prepared, dispatched, or delivered cannot be cancelled or refunded. Special exceptions may be considered in line with your statutory rights.
6.2 Cancellation by Us
We reserve the right to cancel your order for reasons including, but not limited to, unavailability of products, delivery restrictions, suspected fraudulent activity, or unavoidable circumstances. In such cases, you will be notified promptly and issued a full refund.
6.3 Amendments
If you wish to amend your order details (such as delivery address, date, or the card message), please contact us as soon as possible. Amendments can only be accommodated if your order is yet to be prepared or dispatched.
7.1 Returns Policy
Due to the highly perishable nature of flowers, we do not generally accept returns. If you are unhappy with the quality of your order or believe your bouquet has arrived damaged, please notify us as soon as possible with photographic evidence so we can resolve the issue in line with our customer care policy.
7.2 Refunds
Refunds are offered at our discretion for orders that fail to meet our usual standard or which are not delivered as agreed (excluding minor variations or substitutions as per the section below). The refund will be credited to the original payment method.
7.3 Substitutions
On rare occasions, we may need to substitute certain stems or products due to seasonal or supply constraints. Any substitutions will be of equal or greater value and as close as possible to your chosen item. We will endeavour to notify you in advance where significant changes are required.
We accept liability for the quality and safe delivery of our products only as set out in these Terms. Our total liability for any loss or damage arising in connection with your order shall not exceed the total price paid for the relevant goods. We shall not be liable for any indirect or consequential loss, or for any loss resulting from failure to deliver if circumstances beyond our control occur. Nothing in these Terms seeks to limit your statutory rights as a consumer under UK law.
By using our website, you confirm you are aged 18 or over and capable of entering into binding contracts. Your use of our website is subject at all times to these Terms. We endeavour to ensure the accuracy of information and imagery on our site, but cannot guarantee it is always accurate or up to date. We reserve the right to amend product details, prices, or these Terms without prior notice.
Your privacy is important to us. All personal information collected throughout the order process is handled in accordance with our Privacy Policy and applicable data protection laws. By placing an order, you consent to our processing your personal information as necessary to fulfil your order and communicate with you about your purchase.
These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms apply to all customers in West Wickham and the surrounding areas. By placing an order, you acknowledge acceptance of the above conditions.
If you have queries regarding these Terms & Conditions for Your West Wickham Flower Delivery Experience, please consult our website for more details or use our contact form to get in touch with our customer support team. Thank you for choosing Flower Delivery West Wickham – we look forward to serving you local, beautiful flowers with care and reliability.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in West Wickham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near West Wickham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
