Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee in West Wickham
At Flower Delivery West Wickham, we are committed to providing the freshest flowers for every delivery. As a trusted local florist, we serve households and businesses throughout West Wickham and the nearby areas with beautifully arranged bouquets and reliable service. Our fresh flowers guarantee ensures that every customer receives blooms at their best, for maximum enjoyment and value.
Damaged-On-Arrival Policy
Your satisfaction is our priority. While we take the utmost care in preparing and delivering your floral arrangements, if your flowers arrive damaged or in unsatisfactory condition, please reach out to us promptly. Our damaged-on-arrival policy covers any flowers or arrangements that have been affected during transit. Please notify us within 24 hours of receipt, along with photos if possible, to help us assess the issue swiftly and accurately.
Freshness Window & Product Quality
We guarantee that our flowers will remain fresh and vibrant for a minimum of five days from the date of delivery, provided they are cared for according to our instructions. Should your flowers wilt or show signs of poor freshness within this period, even with proper care, please contact us. Our team is dedicated to ensuring you enjoy the full beauty and longevity of your arrangement.
Refunds & Replacement Options
If your order arrives damaged, or does not meet our freshness standards within the five-day window, we are happy to provide a solution. Depending on your preference and the circumstances, we offer:
- A free replacement bouquet, delivered as soon as possible
- A partial or full refund based on the nature of the issue
We are committed to resolving all issues quickly and efficiently. To determine the best course of action, please let us know your preferred option when you contact us about your concern.
Our Complaints Process
Your feedback is important to us. If you have any complaints or are dissatisfied with any aspect of our service, please get in touch with our customer care team. We will investigate every complaint thoroughly and do our best to resolve the issue to your satisfaction. Please provide as much detail as possible, including your order number, delivery date, and nature of the complaint, to assist us in helping you quickly.
Trusted Local Service in West Wickham
As a proud local florist, Flower Delivery West Wickham has built its reputation on reliability, quality, and outstanding customer care. We strive to make every delivery special and every customer happy, from the first order to after-sales support. When you shop with us, you can do so with confidence backed by our fresh flowers guarantee and responsive returns and complaints procedures.
Thank you for choosing Flower Delivery West Wickham. If you have questions about our returns, refunds, or complaints policy, please don’t hesitate to contact our helpful team. We are always here to assist and ensure you receive only the best from your local florist.
