Flower Delivery West Wickham Privacy Policy

Introduction

This Privacy Policy explains how Flower Delivery West Wickham (‘we’, ‘us’, or ‘our’) processes and protects the personal data of our customers who place orders for flower deliveries in West Wickham and surrounding districts. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

Scope of This Policy

This policy applies to all individuals and customers who interact with Flower Delivery West Wickham for the purpose of ordering flower deliveries and related services within West Wickham and surrounding districts. By placing an order or using our services, you acknowledge and accept the terms described in this policy.

What Data We Collect

We collect and process various types of personal data when you place an order or interact with Flower Delivery West Wickham. The types of personal data typically collected include:

  • Contact Information: Your name, delivery address, billing address, and phone number.
  • Recipient Details: Name, address, and contact number of the recipient, if different from the customer.
  • Order Information: Type of product, delivery date and time, personal messages for cards, and any specific instructions provided.
  • Payment Information: Payment card details, billing address, and transaction information (Note: Payment details may be processed via a secure third-party payment processor and not always retained by us).
  • Communication Records: Correspondence with customer service, feedback, or complaints, including emails and any information you choose to give us when contacting support.
  • Website Usage Data: When you visit our website, we may collect information such as IP address, browser type, and access times, using cookies and similar technologies, where permitted.

Lawful Basis for Processing

We process your personal data on the following bases under the UK GDPR:

  • Contractual necessity: To fulfil our contract with you, i.e., processing and delivering your order.
  • Legal obligations: Where we are required to comply with applicable laws, such as tax and accounting regulations.
  • Legitimate interests: For processing necessary to pursue our legitimate business interests, such as improving our services, preventing fraud, and investigating security incidents, provided these interests are not overridden by your rights.
  • Consent: Where you provide explicit consent, for example, to receive marketing communications.

How We Use Your Data

We use the information we collect for the following purposes:

  • To process and deliver your flower orders
  • To communicate with you regarding your order and customer support queries
  • To handle payment processing and order confirmation
  • To improve our services and respond to feedback
  • To comply with legal obligations and resolve disputes
  • With your consent, to send marketing communications about promotions, offers, or updates (you can opt out at any time)

Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including for the fulfilment of orders, to meet legal or accounting requirements, and to resolve disputes. Typically, customer order information is retained for a period of up to six years as required by tax and contract law. After this period, data is securely deleted or anonymised.

Data Processors and Sharing Your Data

We may share your information with trusted third-party service providers who act as data processors on our behalf. These processors help us provide core business services and operations, such as:

  • Payment processing companies
  • IT and website administration providers
  • Delivery and logistics partners
  • Customer support platforms
  • Professional advisors such as accountants or legal consultants, if required

All such processors are contractually obligated to protect your data and process it only as instructed by us. We do not sell or rent your personal data to third parties.

We may also disclose your information if required by law or to enforce our rights or protect our customers or others.

International Transfers

Your personal data is stored and processed in the United Kingdom. If we need to transfer your data to a country outside the United Kingdom, we will ensure equivalent standards of protection are in place, as required by UK GDPR.

User Rights

Under UK GDPR, you have various rights regarding your personal data:

  • Right to access: You can request a copy of the personal information we hold about you.
  • Right to rectification: You can ask us to correct inaccurate or incomplete data.
  • Right to erasure: You have the right to request deletion of your data where there is no compelling reason for its continued processing.
  • Right to restrict processing: In certain circumstances, you can request that we limit how we use your data.
  • Right to data portability: You can ask to receive your information in a structured, commonly used, and machine-readable format.
  • Right to object: You may object to our processing of your data based on legitimate interests or direct marketing purposes.

To exercise your rights or for any privacy-related queries, please contact us using the contact methods provided on our website. We may request verification of your identity before processing your request and typically respond within one month.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. This includes encryption, access controls, regular security reviews, and staff training. However, no internet-based system is completely secure, so we cannot guarantee absolute security.

Children’s Privacy

Our services are not intended for children under the age of 16 and we do not knowingly collect personal data from children. If you believe we have collected such data, please contact us and we will take appropriate steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The date of the latest update will be indicated at the top of this document. We recommend reviewing this policy every time you use our services.

Contact Information

If you have any questions about this Privacy Policy, your data, or how we handle your privacy, please contact us using the details provided on our website or by using the enquiry form. We are committed to addressing any queries or concerns promptly and fairly.